Privacy Policy

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Overview

We respect your privacy.

This policy outlines how we collect, use, and handle personal information when you use this website or interact with us.

By using the Website or providing information to us, you agree to this policy.

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What we collect

We may collect personal information including:

• your name and contact details;
• billing and delivery information;
• purchase and transaction details;
• information relating to bids or auction participation;
• communications with us;
• preferences relating to marketing or updates;
• product registration information (such as product model or number).

You may choose not to provide personal information, however this may limit your ability to use certain features of the Website.

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How information is collected

We collect information when you:

• place an order or participate in an auction;
• create an account or verify your email;
• register a product;
• contact us directly;
• interact with the Website;
• engage with us on social media.

We may also receive information from third parties, including analytics providers, payment processors, and advertising services.

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Why we collect it

We use your information to:

• process orders and provide products;
• manage auctions and bidding activity;
• communicate with you;
• maintain records;
• improve the Website and user experience;
• send updates or marketing (where you have opted in);
• contact you regarding your purchases or registered products, including important updates or safety-related notices.

We do not use your information for unrelated purposes without your consent, unless required by law.

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Product registration

You may choose to register your product with us.

Providing this information is optional.

We use product registration information to:

• contact you about your product;
• provide care information or updates;
• notify you of important safety-related information or product issues.

We will not use product registration information for unrelated marketing unless you have separately consented.

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Cookies

We use cookies to improve how the Website functions and to understand how it is used.

Cookies may also be used by third parties to provide analytics or relevant advertising.

You can adjust your browser settings to disable cookies, however some parts of the Website may not function as intended.

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Sharing information

We may share personal information with service providers where necessary to operate the business, including:

• payment processors (such as Stripe or PayPal);
• shipping and logistics providers (such as Australia Post);
• website hosting and infrastructure providers;
• analytics and tracking services.

We do not sell personal information.

Information may be disclosed where required by law.

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International users

If you access the Website from outside Australia, your information may be transferred to and processed in Australia.

By using the Website, you consent to this transfer.

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Access, correction, and deletion

You may request access to the personal information we hold about you.

If information is inaccurate or out of date, we will correct it.

You may also request deletion of your information where permitted by law.

We will respond within a reasonable time.

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Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

This includes secure systems, restricted access, and standard industry protections.

However, no system is completely secure and we cannot guarantee absolute security.

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Data retention

We retain personal information only as long as necessary for our operations, legal obligations, or dispute resolution.

When no longer required, information is deleted or de-identified where practicable.

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Links to other sites

This Website may contain links to third-party websites.

We are not responsible for their content or privacy practices.

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Updates

This policy may be updated from time to time. The latest version will always be available on this page.

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Contact

If you have any questions or requests relating to this policy, please contact us at:

info@100knives.com