Shipping

Postage fees will be calculated at checkout.

As you know, technology is great but it’s not infallible. If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options.

We aim to process all orders within 3 working days from receipt of payment.

We ask for your patience as this handling period may vary, for example, if there are tricky packaging requirements or accomodations that need to be made for the safe and security delivery of your knife. But rest assured, we're on it.

When we dispatch your order, we will give you an Australia Post Tracking Number for you to track the progress of delivery.

If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.

Please make sure that your postal address details are correct - we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we'll get in touch regarding any further postage fees.